Help by platform

Alcatel, ZTE, Vodafone Android Smartphones

Unlock

Direct Unlock
Read Unlock Codes
  1. Select "Broadcom" platform from the tab menu in the upper left side of the software
  2. Manually select Broadcom Baseband processor type
    • BCM2155x:
      • Vodafone Smart 2 / TCL V860
      • Alcatel OT-978 / OT-979 / OT-983 / V860 / MTC 962
      • ZTE V768 / T-Mobile concord
    • BCM2157:
      • Alcatel OT-906 / OT906Y / OT-913 / OT-927
      • ZTE V859, Racer II / ARIZONA / Kyivstar Shine
  3. Connect turned off phone to PC with USB cable
  4. Install driver for device that will appear in the system
  5. Disconnect USB cable from the device and connect it to the device again
  6. Select "Broadcom USB to Serial" in the ports selection tab
  7. Press "Get Unlock Codes" button
  8. Message "Reading Unlock Codes… OK" indicates that procedure was completed successfully
  9. Disconnect the handset
  10. Turn the phone on with non-original SIM card inserted
  11. Phone's menu will pop-up with unlock code request
  12. Enter the code that was read by Smart-Clip2 Software
  13. Disconnect the handset. Remove and reinstall the battery

* If the phone doesn't show you the menu with unlock code request, type *983*258# to enter the menu manually.

Unlock

Repair IMEI


Reminder! Before servicing the phone, please make sure that:

  1. You use the latest version of Smart-Clip2 software
  2. Battery charged more than 50%
  3. All the side programs, that may interfere with the phone, are closed
  4. Phone’s cable and device itself should not be disconnected or disturbed until the procedure is fully completed
  5. Connect phone to USB port placed on the backside of PC (motherboard's USB port)
    Do not connect or disconnect other USB cables into the PC during the actual work with the phone
  6. Avoid using any kind of USB HUBs and long USB cables. Use the shortest-length USB cable available.
  7. Phone has stock (factory) firmware version
  8. SIM card is removed