1. Select required phone model from the right drop-down list
2. Go to "Unlock" tab
3. Set the phone to the special mode:
   • Turn the phone OFF
   • Press Vol -, Power ON, then release Power ON button
   • Select BP Tools in the appeared menu, then confirm selection with Vol+ button
4. Connect the phone to PC using USB cable
5. Install required USB Driver and this driver (only if the phone is connected for the first time)
6. Select QC Diag port in the ports selection tab
7. Press "Unlock" button
8. The message "Done" indicates that the procedure has been completed successfully
9. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn off the phone

Important: This solution works for models of Sprint operator with IMEI that starts from 99...

Unlock Code Reading

1. Select required phone model from the drop-down list on the right
2. Go to "Unlock" tab
3. Set the phone to the special mode:
   • Turn the phone OFF
   • Press and hold Vol - button, then connect the phone to PC with the USB cable
   • Select BP Tools in the appeared menu, then confirm selection pressing power ON button
4. Install required USB Driver and this driver (only if the phone is connected for the first time)
5. Select QC Diag port in the ports selection tab
6. Press "Get unlock codes" button and follow Smart-Clip2 commands
7. Message "Done" indicates that the code has been read successfully

Device Unlocking

1. Turn the phone on with the non-original SIM card inserted
2. Phone's menu will pop-up with the unlock code request
3. Enter the code that was read by the Software. Phone is unlocked

1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
2. Go to "Unlock" tab
3. Set the phone to the special mode:
   1. Turn the phone OFF
   2. Press Vol -, Power ON, then release Power ON button
   3. Select BP Tools in the appeared menu, then confirm selection with Vol+ button
4. Connect the phone to PC using USB cable
5. Install required USB Driver and this driver (only if the phone is connected for the first time)
6. Select QC Diag port in the ports selection tab
7. Press "Unlock" button
8. The message "Done" indicates that the procedure has been completed successfully
9. Wait for the message "Restarting phone... Done" to appear in Smart-Clip2 dialog window; only after that you can turn off the phone

1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
2. Go to "IMEI" tab
3. Set the phone to the special mode:
   1. Turn the phone OFF
   2. Press Vol -, Power ON, then release Power ON button
   3. Select BP Tools in the appeared menu, then confirm selection with Vol+ button
4. Connect the phone to PC using USB cable
5. Install required USB Driver and this driver (only if the phone is connected for the first time)
6. Select QC Diag port in the ports selection tab
7. Enter IMEI number in the "Phone IMEI" field
8. Press "Restore IMEI" button
9. The message "Done" indicates that the procedure has been completed successfully
10. Wait for the message "Restarting phone... Done" to appear in Smart-Clip2 dialog window; only after that you can turn off the phone

Double SIM devices: Repair IMEI works for 1st IMEI only.

If Smart-Clip2 reports the following message: "This baseband version is not supported. Try downgrading it." while you're working with Moto devices, please do so using Smart-Clip2.

The procedure of downgrade:

1. This procedure doesn’t require root or bootloader unlock
2. Install Motorola driver installer
3. Download modem file for you phone model (visit www.boot-loader.com - go to Smart-Clip2 section - Motorola - Modem files - select Your phone model)
4. Connect your phone to PC in Fastboot mode (by pressing Power OFF, Vol- PowerOn buttons)
5. Open Smart-Clip2 software, go to Qcom tab -> Service bookmark
6. Select ADB interface in the ports selection tab
7. Press “Downgrade Motorola modem” button.
8. Select the required file in SKF format and wait for the procedure to finish

After all the above mentioned steps have been completed, you may proceed with unlock/repair operations using Smart-Clip2.

How to restore your phone to factory state (after baseband downgrade):

After service procedure has been completed successfully you may flash full firmware (the same version that the phone has) and your phone's setting will be restored. Please note that your IMEI or Lock status remains unchanged.

• Install Motorola driver installer
• And follow the commands from this video.

STEP 1 (Connect):

1. Open "Android ADB" platform in the tab menu in the upper left side of the software
2. Open "Qualcomm" bookmark
3. Set the phone to the FACTORY MODE:
   • Turn the phone OFF
   • Press Vol -, Vol+, Power ON simultaneously, then release Power ON button
   • Select FACTORY MODE in the appeared menu, then confirm your selection
   • Wait for the phone to fully power ON
4. Connect the phone to PC using USB cable
5. Install required USB Driver and this driver (only if phone is connected for the first time)
6. Press "Connect Motorola Android phone"
7. Wait for the operation to complete and disconnect the phone

STEP 2 (Reset FRP):

1. Set the phone to the FACTORY MODE:
   • Turn the phone OFF
   • Press Vol -, Vol+, Power ON simultaneously, then release Power ON button
   • Select FACTORY MODE in the appeared menu, then confirm your selection
   • Wait for the phone to fully power ON and connect it to PC
2. Select "Adb interface" in the port selection tab
3. Press "Remove FRP" button
4. Message "Done" indicates that the procedure has been completed successfully
5. Restart the phone

We recommend performing master reset from the phone’s menu after completing the remove FRP operation.