It's impossible to activate Smart-Clip2 functionality for old Smart-Clip Box/SCout due to the hardware limitations of old version. Smart-Clip2 is constructed on the advanced hardware that allows to build up new solutions on its basis. Our team is aimed to develop world's first solutions for Smart-Clip2 users.

There is a special offer for Smart-Clip with S-Card owners. Save USD 40 on Smart-Clip2 Basic Set with Packs 1, 2, 3 Activated. Click here to find out details.

You can purchase Smart-Clip (first generation) to work with old Motorola phones. Now it is available at a special price – just 99$. If you need this solution it's a great opportunity to buy it at a very attractive price. There is no point to implement support for these old models in our new product, it's a non-perspective approach, it's a time-consuming operation and that's not a product priority.

If you are Sigma owner and it fits all your demands – you don't need to buy Smart-Clip2. First and foremost, Smart-Clip2 is the ultimate substitute for Smart-Clip. It has been created primarily for owners of Smart-Clip Box first generation. It was also designed for those users, who are not sure if they need whole Sigma functionality and are not ready to pay extra money. With Smart-Clip2 you can buy only the software you need. All other packs can be activated once you need them. It is like buying Sigma by parts.

It contains:

• FTDI-box
• 9 cables for most widespread on the market phones
• 1 year access to flash file archive Boot-Loader v2.0
• Professional technical support 24*6

Here are the essential benefits of new Smart-Clip2:

• Better: New box generation following the legendary Smart-Clip
• Closer: Easy start - price of the product starts from $99
• More convenient: Buy full edition at once or construct it consequently
• Easier: 24/6 professional multilanguage client support

Actions in case of loss or damage of your smart card

If your card has stopped working in the post-warranty period, or if you have lost your card / box, you have the opportunity to purchase a new box or dongle from the nearest reseller and transfer the Packs you previously purchased to it.

Procedure

Report the loss / damage of the card and provide the following information:

1. Old card serial number (after the packs are transferred, this card will be blocked automatically without the possibility of recovery!)
2. Smart-Clip2 info file – IMPORTANT!
3. Serial number of the new box / dongle.

What is Smart-Clip2 info file?

After launching the program, a special encrypted info file will be generated into the Smart-Clip2 service directory.

It contains the information about your product and looks like this: 12345678.info

This info file is generated starting from Smart-Clip2 v1.45.

Please save this info file and keep it in a safe place!

Smart-Clip2 Software is divided into parts - "packs".
You can purchase basic edition and activate additional functionality later. However you can purchase the box activated with all packs.
Smart-Clip2 Pack is a virtual product, therefore it's "delivered" immediately (about 1 minute).
Format of the activation code: XXXX - XXXX - XXXX - XXXX

Purchase: visit this page to get fully acquainted with list of packs and buy the desired solution.
Activation: you can activate pack in Smart-Clip2 Software. For this purpose, please, perform the following steps:

1. Open "Smart-Clip2" tab.
2. Type in activation code in "Activation code" window.
3. Press "Activate Pack" button. The Pack will be activated immediately.

Run Smart-Clip2 Software, open "Smart-Clip2" tab and activate the pack. The activation process occurs immediately.

Functionality of the pack you've bought will be available promptly upon activation.

All data about the packs, which have been activated for your box, are logged when you run the software.

Yes, you can buy and activate new packs to extend Basic Set to Full Set functionality.

No, you shouldn't. All packs work with the common software.

No, you can't. It's necessary to have pack 2 activated in order to activate pack 3 (with Motorola smartphones support).

To activate all packs you need to purchase codes for each pack and activate them consecutively.

You can:

1. buy Smart-Clip2 Full Set (with all packs activated).
2. buy Smart-Clip2 Basic Set and activate all the other packs when necessary. This way is less cost effective then the first one.
3. find out more here or here

Please check Smart-Clip2 manual for a detailed step-by-step instruction.

Smart-Clip2 hardware warranty is 180 days, starting from the date of first update.

Smart-Clip2 is a totally different product that can't be activated to any other hardware.

This software works with Smart-Clip2 Box that you need to buy.

You can download the latest version of Sigma Software from official web site at download section only.

All detailed manuals are located at the official web site in Help section.

It is always recommended to use the latest Smart-Clip2 Software version.

Before servicing the phone, please make sure that:

1. Battery charged more than 50%
2. All the side programs, that may interfere with the phone, are closed
3. The phone cable will not be disconnected till the process is done

Most of the supported phones have to be connected using regular USB cable. Some of the MTK-based models have to be connected to PC COM port via original COM data cable or using any COM port emulator. You can create your own cable using pinouts. Also you can buy cables at gsmserver online store.

If Unlock Phone procedure completed and the phone is still not unlocked, perform the following steps:

1. Read the whole backup from the phone
2. Specify the carrier your device is locked to
3. Specify what is written on the screen when you use non-original SIM card
4. Send this information by e-mail or post it on forum

Send the following information to support@smart-clip2.com:

1. Detailed description of operation you've performed.
2. Full log file along with Smart-Clip2 Software version of the procedure(s) you've performed.
3. Backup copy read from the phone.

You may send the log to the official forum.

Send the following information to support@smart-clip2.com:

1. Backup copy that was created before any operation.
2. Step by step description of performed operation(s).
3. Full log file along with the Smart-Clip2 Software version.
4. Backup copy that was created after operation was performed.

If you've followed Direct Unlock procedure and your device is still locked, you need to patch the firmware.
In order to develop firmware patch, we need to get the following information from you:

1. Full name of the model of the device you have
2. The carrier and the country your device is locked to
3. What is written on the screen when you use non-original SIM card
4. Full backup of the device

Send this info to support@smart-clip2.com

Smart-Clip2 is a professional phone servicing tool with all the required info on how to work with supported devices.
How to get that info:

1. You can check whether the model is supported or not here.
2. You will find links to the manuals at the very same page, as well as video manual on how to find the phone and appropriate instructions.
3. If you can't find answer to your question, use search feature on the forum. It is very likely that someone has already encountered such issue and was provided with a solution.
4. Still can't find the answer? Use Google it.
5. If Google does not help either, start a topic at the forum, provide detailed description of the problem, give as much information as possible (phone version, carrier, logs, etc.)

Each user is granted with free access to Boot-loader v2.0 for one year after the first update of Smart-Clip2.